This Privacy Policy explains how wins88 collects, uses, stores, and protects the personal data of Malaysian players. Your privacy matters to us — please read this document carefully before using the Platform.
This Privacy Policy applies to all personal data collected by wins88 through the wins88.win website and any associated services. It applies to all registered players, visitors, and prospective players who interact with the Platform, including those accessing it from Kuala Lumpur, Penang, Johor Bahru, and elsewhere in Malaysia.
wins88 (hereinafter "wins88", "we", "us", or "our") is the data controller responsible for the personal information collected through the wins88.win platform. For the purposes of applicable data protection legislation, wins88 determines the means and purposes of processing your personal data as described in this Privacy Policy.
If you have any questions, concerns, or requests relating to the handling of your personal data by wins88, you may contact our Data Protection team at the contact details provided in Section 11 of this Policy.
wins88 collects personal data through several channels in the ordinary course of operating the Platform. The categories of personal data we collect include:
2.1 Registration Data. When you create a wins88 account, we collect your full name, date of birth, Malaysian IC number or passport number (for identity verification purposes), residential address, email address, and mobile phone number. This information is required to open and maintain your account.
2.2 Financial Data. wins88 collects data related to your transactions on the Platform, including deposit and withdrawal amounts, payment method details (such as FPX bank selection, Touch n Go eWallet account identifiers, Boost account reference, GrabPay account reference, and USDT wallet addresses), and transaction history. Full card numbers and banking passwords are never stored by wins88 — payment processing is handled by licensed third-party payment processors.
2.3 Gameplay and Activity Data. We collect records of your gameplay activity on the Platform, including games played, bets placed, wins and losses, session times, bonus usage, and interaction with Platform features. This data is used for regulatory compliance, dispute resolution, and responsible gaming monitoring.
2.4 Technical and Device Data. wins88 automatically collects technical data when you access the Platform, including your IP address, browser type and version, device type and operating system, referring URLs, pages visited, and session duration. This data is collected via cookies and similar tracking technologies as described in Section 7 of this Policy.
2.5 Communications Data. If you contact wins88 customer support — via live chat, email, or any other channel — we retain records of those communications, including their content, timestamps, and outcome.
2.6 Verification Documents. For identity and age verification, and in connection with anti-money laundering compliance, wins88 may request and retain copies of government-issued identification documents, proof of address, and payment method verification documents.
wins88 processes personal data only for specified, lawful purposes. The primary purposes for which wins88 uses the personal data we collect are:
wins88 will not use your personal data for purposes incompatible with those listed above without first obtaining your consent or being required to do so by law.
wins88 processes personal data under the following legal bases:
4.1 Contractual Necessity. Processing necessary to fulfil our contractual obligations to you under the wins88 Terms & Conditions — including account creation, payment processing, and customer support.
4.2 Legal Obligation. Processing required to comply with applicable laws and regulations, including gaming licensing requirements, AML obligations, and tax reporting requirements.
4.3 Legitimate Interests. Processing carried out in furtherance of wins88's legitimate business interests, including fraud prevention, security monitoring, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
4.4 Consent. Processing carried out on the basis of your explicit consent, including the sending of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
wins88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the ordinary course of operating the Platform:
All third parties with whom wins88 shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with wins88's instructions and applicable data protection law.
wins88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Where retention beyond these periods is required by law or is necessary for the establishment, exercise, or defence of legal claims, wins88 will retain the relevant data accordingly.
The wins88 platform uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit wins88.win. We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be refused as they are essential to the operation of the Platform.
wins88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While wins88 takes all reasonable precautions, no data transmission over the internet is completely secure. You acknowledge that you provide personal data to wins88 at your own risk, and wins88 cannot guarantee absolute security.
Subject to applicable law, you have the following rights in relation to your personal data held by wins88:
To exercise any of these rights, please contact wins88 using the contact details in Section 11. wins88 will respond to verified requests within 30 days. In complex cases, this period may be extended by a further 60 days, with notice provided to you.
wins88 may update this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via the email address or mobile number on record. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform following any revision constitutes acceptance of the updated Policy.
For any queries, requests, or complaints regarding the handling of your personal data by wins88, please contact our Data Protection team:
Email: [email protected] (plain text — this is not a clickable link)
Alternatively, you may contact us via the 24/7 live chat feature on the wins88 Platform. wins88 will acknowledge privacy-related correspondence within 48 hours and provide a substantive response within 30 days.
If you are dissatisfied with wins88's handling of a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
All data transmitted between your device and wins88 is protected by SSL/TLS encryption. Your personal and financial details are never sent in plain text.
wins88 does not sell your personal data to third parties for marketing or commercial purposes. Data sharing is limited to operational partners under strict data processing agreements.
You have the right to access, correct, delete, or port the personal data wins88 holds about you. Submit a request via live chat or email and we'll respond within 30 days.
wins88 uses cookies to keep the Platform running smoothly. Analytical and marketing cookies are optional — manage your preferences in browser settings at any time.
Regulatory requirements mandate that account and transaction records are retained for a minimum of five years following account closure, in compliance with AML obligations.
Have a question about how wins88 handles your data? Our support team is online 24 hours a day via live chat and can escalate privacy queries to the Data Protection team.
wins88 protects your data with industry-standard security and full regulatory compliance. Join thousands of Malaysian players who trust wins88 for safe, fair online gaming.