wins88 Privacy Policy

1. Data Controller

wins88 (hereinafter "wins88", "we", "us", or "our") is the data controller responsible for the personal information collected through the wins88.win platform. For the purposes of applicable data protection legislation, wins88 determines the means and purposes of processing your personal data as described in this Privacy Policy.

If you have any questions, concerns, or requests relating to the handling of your personal data by wins88, you may contact our Data Protection team at the contact details provided in Section 11 of this Policy.

2. Information We Collect

wins88 collects personal data through several channels in the ordinary course of operating the Platform. The categories of personal data we collect include:

2.1 Registration Data. When you create a wins88 account, we collect your full name, date of birth, Malaysian IC number or passport number (for identity verification purposes), residential address, email address, and mobile phone number. This information is required to open and maintain your account.

2.2 Financial Data. wins88 collects data related to your transactions on the Platform, including deposit and withdrawal amounts, payment method details (such as FPX bank selection, Touch n Go eWallet account identifiers, Boost account reference, GrabPay account reference, and USDT wallet addresses), and transaction history. Full card numbers and banking passwords are never stored by wins88 — payment processing is handled by licensed third-party payment processors.

2.3 Gameplay and Activity Data. We collect records of your gameplay activity on the Platform, including games played, bets placed, wins and losses, session times, bonus usage, and interaction with Platform features. This data is used for regulatory compliance, dispute resolution, and responsible gaming monitoring.

2.4 Technical and Device Data. wins88 automatically collects technical data when you access the Platform, including your IP address, browser type and version, device type and operating system, referring URLs, pages visited, and session duration. This data is collected via cookies and similar tracking technologies as described in Section 7 of this Policy.

2.5 Communications Data. If you contact wins88 customer support — via live chat, email, or any other channel — we retain records of those communications, including their content, timestamps, and outcome.

2.6 Verification Documents. For identity and age verification, and in connection with anti-money laundering compliance, wins88 may request and retain copies of government-issued identification documents, proof of address, and payment method verification documents.

3. How We Use Your Information

wins88 processes personal data only for specified, lawful purposes. The primary purposes for which wins88 uses the personal data we collect are:

• Account administration: creating, maintaining, and managing your wins88 account, including processing deposits, withdrawals, and bonus credits;
• Identity and age verification: confirming that you are who you say you are, and that you meet the 21+ age requirement for use of the Platform;
• Regulatory compliance: meeting our obligations under applicable gaming licensing requirements, anti-money laundering regulations, and data protection laws;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, account takeover, and abuse of promotions;
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling behaviour and to action responsible gaming interventions including self-exclusion;
• Customer support: responding to enquiries, resolving disputes, and providing technical assistance;
• Service improvement: analysing Platform usage to improve functionality, user experience, game selection, and payment processes;
• Marketing communications: sending promotional offers and Platform updates to players who have consented to receive such communications. You may opt out at any time via your account preferences.

wins88 will not use your personal data for purposes incompatible with those listed above without first obtaining your consent or being required to do so by law.

4. Legal Basis for Processing

wins88 processes personal data under the following legal bases:

4.1 Contractual Necessity. Processing necessary to fulfil our contractual obligations to you under the wins88 Terms & Conditions — including account creation, payment processing, and customer support.

4.2 Legal Obligation. Processing required to comply with applicable laws and regulations, including gaming licensing requirements, AML obligations, and tax reporting requirements.

4.3 Legitimate Interests. Processing carried out in furtherance of wins88's legitimate business interests, including fraud prevention, security monitoring, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.

4.4 Consent. Processing carried out on the basis of your explicit consent, including the sending of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

wins88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the ordinary course of operating the Platform:

• Payment processors: licensed payment service providers who process your FPX, DuitNow, Touch n Go eWallet, Boost, GrabPay, and USDT transactions on wins88's behalf;
• Identity verification providers: third-party KYC and AML service providers who assist wins88 in verifying player identities and screening for sanctions list matches;
• Game content providers: licensed game studios whose software powers the wins88 game library — these providers may receive anonymised gameplay data for technical and audit purposes;
• Regulatory authorities: gaming regulators, financial intelligence units, and law enforcement agencies where disclosure is required by applicable law or regulatory obligation;
• Technology and infrastructure providers: cloud hosting providers, cybersecurity firms, and IT service providers engaged by wins88 under data processing agreements that require them to protect your data.

All third parties with whom wins88 shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with wins88's instructions and applicable data protection law.

6. Data Retention

wins88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration and identity verification data: retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements;
• Transaction records: retained for a minimum of five (5) years from the date of the transaction;
• Gameplay records: retained for a minimum of three (3) years;
• Customer support communications: retained for two (2) years from the date of the final communication in a support thread;
• Marketing consent records: retained for the duration of the marketing relationship plus two (2) years following opt-out.

Where retention beyond these periods is required by law or is necessary for the establishment, exercise, or defence of legal claims, wins88 will retain the relevant data accordingly.

7. Cookies and Tracking Technologies

The wins88 platform uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit wins88.win. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including maintaining your logged-in session and storing your cashier preferences. These cannot be disabled.
• Analytical cookies: Used to understand how players navigate and use the Platform, helping wins88 improve page load times, game lobby organisation, and cashier flow.
• Functionality cookies: Used to remember your preferences such as language settings and last-played games.
• Marketing cookies: Used to deliver relevant promotional content on the Platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be refused as they are essential to the operation of the Platform.

8. Data Security

wins88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wins88 Platform;
• Encrypted storage of sensitive account data including identity document scans;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing by qualified third-party security firms;
• Multi-factor authentication options for player accounts.

While wins88 takes all reasonable precautions, no data transmission over the internet is completely secure. You acknowledge that you provide personal data to wins88 at your own risk, and wins88 cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by wins88:

• Right of access: the right to request a copy of the personal data wins88 holds about you;
• Right to rectification: the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: the right to request deletion of your personal data, subject to wins88's legal retention obligations;
• Right to restrict processing: the right to request that wins88 limits the processing of your personal data in certain circumstances;
• Right to data portability: the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to object: the right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes;
• Right to withdraw consent: where processing is based on consent, the right to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact wins88 using the contact details in Section 11. wins88 will respond to verified requests within 30 days. In complex cases, this period may be extended by a further 60 days, with notice provided to you.

10. Changes to This Privacy Policy

wins88 may update this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via the email address or mobile number on record. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform following any revision constitutes acceptance of the updated Policy.

11. Contact and Complaints

For any queries, requests, or complaints regarding the handling of your personal data by wins88, please contact our Data Protection team:

Email: [email protected] (plain text — this is not a clickable link)

Alternatively, you may contact us via the 24/7 live chat feature on the wins88 Platform. wins88 will acknowledge privacy-related correspondence within 48 hours and provide a substantive response within 30 days.

If you are dissatisfied with wins88's handling of a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.